Who helps your employees when they have problems with their health insurance?
We work with your company to streamline your increasing administrative workload, helping employees better understand, appreciate and use their benefits. By simplifying the enrollment and communication process with your employees, you are able to spend more time on other key factors affecting your business.
We assist your human resource staff and/or your employees directly with claims or coverage questions. These issues range from making sure that deductibles are calculated correctly to calling pharmacies when there are problems with coverage for prescriptions. Alera Group deals directly with the insurance companies, healthcare providers and pharmacies on behalf of your employees.
We create a customized communication plan for your valued employees. Our team works with each client to provide a professionally designed communication program for their employees so that they can make smarter, well-informed, healthier choices.
These materials come with complete benefit explanations, information about open enrollment, benefit choices and details about the additional benefits the employer is providing to their employees to help them manage their holistic health and well-being. Our communication program also helps provide valuable information to new employees as they join your organization.
We believe that a healthy employee is a productive employee, and an investment in a well-designed and executed communication strategy will result in a smarter healthcare consumer. We provide a full suite of traditional and digital marketing services that are customized to each client’s guidelines to support the communication strategy.
C.A.R.E. Customer Service Support
Our C.A.R.E. Team (Customer Assistance Relief Everyday) is knowledgeable about your benefit plans and can assist Human Resources and/or employees directly with claims or coverage questions. These issues range from making sure that deductibles are calculated correctly to calling pharmacies when there are problems with coverage for prescriptions.
We realize that it is critical that your employees both understand and appreciate the value of your employee benefits as a key to employee satisfaction and retention.
The CARE Team responds to more than 30,0000 calls from employees and their families annually.